At pkraah, protecting the personal information of every member across Karachi, Lahore, Islamabad, Faisalabad, and beyond is a responsibility we take seriously. This Privacy Policy explains exactly what data pkraah collects, why we collect it, how it is used, who it may be shared with, and what rights you hold over your own information.
Our Privacy Commitments
These principles guide every decision pkraah makes about your personal data — from the moment you register to the day you close your account.
pkraah applies industry-standard encryption (TLS 1.3) across all data transmissions. Sensitive account data including passwords and payment details are stored using one-way hashing and tokenisation respectively — never in plain text.
pkraah collects only the personal data that is strictly necessary to deliver our services, comply with regulatory obligations, and keep your account safe. We do not collect data speculatively or sell your personal information to third parties for marketing purposes.
pkraah believes you have a right to know exactly how your data is used. This Privacy Policy is written in plain English and is updated whenever our data practices change. We notify registered members of material changes via email before they take effect .
pkraah respects your right to access, correct, export, and delete your personal data at any time. Requests are processed within 30 calendar days. You can exercise your data rights directly by contacting our support team at any time.
pkraah retains personal data only for as long as is necessary for the purposes outlined in this policy or as required by applicable law. Account data is retained for a minimum of five years following account closure in line with anti-money laundering obligations.
Where pkraah engages third-party service providers who process personal data on our behalf, we ensure those providers are contractually bound to the same data protection standards that pkraah itself applies. We do not transfer data to unvetted or unsecured parties.
pkraah is an internationally licensed online gaming and sports betting platform operating at pkraah.bet. pkraah serves registered members across Pakistan, providing cricket betting, live casino, slots, Rummy, Monster Plinko, and related gaming products and services.
For the purposes of this Privacy Policy, pkraah acts as the data controller in respect of all personal data collected from registered members and visitors to the pkraah.bet website. As data controller, pkraah is responsible for determining the purposes and means by which your personal data is processed.
This Privacy Policy applies to all personal data processed by pkraah in connection with your use of the pkraah platform, regardless of how you access it — whether via desktop browser, mobile browser, or any pkraah-branded application.
If you have questions about this Privacy Policy or pkraah's data practices, please contact our Data Protection team. Contact details are provided in Section 13 of this document.
pkraah collects personal data from you directly (information you provide during registration and account use), automatically (technical data generated by your use of the platform), and from third parties (identity verification and payment processing partners). The categories of personal data pkraah collects are set out in the table below.
| Category | Examples | Source |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number, nationality | You / KYC partner |
| Contact Data | Email address, mobile number, city of residence | You |
| Account Data | Username, account ID, account preferences, communication settings | You / System |
| Financial Data | JazzCash/EasyPaisa mobile wallet numbers, bank account references, transaction history, deposit and withdrawal records | You / Payment provider |
| Gaming Activity Data | Bet history, game session logs, wagering patterns, bonus usage, win/loss records | System |
| Technical Data | IP address, device type, browser type, operating system, session timestamps | Automatic |
| Communications Data | Support chat transcripts, complaint records, email correspondence with pkraah | You / System |
| KYC Documents | Copies of government-issued photo ID, proof of address documents, selfie verification images | You / KYC partner |
Sensitive Data: pkraah does not intentionally collect special category data (such as health information, religious beliefs, or political views). If you voluntarily disclose such information to our support team in the context of a responsible gaming query, it will be handled with the highest level of confidentiality and used solely for the purpose for which it was shared.
pkraah uses your personal data for the following purposes. Where a specific legal basis applies to a particular processing activity, it is noted in Section 4 of this policy.
pkraah processes your personal data on one or more of the following legal bases, depending on the specific processing activity involved:
pkraah uses cookies and similar tracking technologies on the pkraah.bet website to ensure the platform functions correctly, to remember your session preferences, and to analyse how members use the platform so that we can improve it over time.
You can manage or disable non-essential cookies at any time through your browser settings. Note that disabling certain cookies may affect the functionality of the pkraah platform. Strictly necessary cookies cannot be disabled as they are essential for the platform to operate securely.
pkraah does not sell, rent, or trade your personal data to third parties for their own marketing purposes. pkraah may share your personal data with the following categories of recipients only where necessary and under appropriate data protection agreements:
No Sale of Data: pkraah strictly prohibits the sale of member personal data to data brokers, advertising networks, or any third party for commercial marketing purposes. Any request from a third party to purchase pkraah member data will be refused.
As an internationally licensed online gaming platform, pkraah may process and store personal data on servers located outside Pakistan. Where personal data is transferred to a jurisdiction that does not provide equivalent data protection standards to those applicable in Pakistan, pkraah will implement appropriate safeguards to ensure your data remains protected.
These safeguards may include standard contractual clauses approved by the relevant data protection authority, binding corporate rules where applicable, or transfers to jurisdictions that have been designated as providing adequate levels of protection for personal data.
You may request details of the specific safeguards pkraah applies to any international transfer of your personal data by contacting our Data Protection team at the contact details provided in Section 13.
pkraah takes data security seriously and has implemented a comprehensive set of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure.
Your Role in Security: pkraah's security measures are most effective when combined with good account hygiene on your part. Use a strong, unique password for your pkraah login, enable any two-factor authentication options available in your account settings, and never share your pkraah login credentials with anyone.
pkraah retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply to the main categories of personal data held by pkraah:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years post-closure | AML regulatory obligation |
| KYC Documents | Duration of account + 5 years post-closure | AML regulatory obligation |
| Financial & Transaction Data | Duration of account + 5 years post-closure | Financial record keeping |
| Gaming Activity Logs | Duration of account + 3 years post-closure | Dispute resolution / licensing |
| Support Communications | 3 years from last interaction | Legitimate interest / complaints |
| Marketing Consent Records | Duration of consent + 3 years | Proof of consent obligation |
| Technical / Log Data | 13 months from collection | Security monitoring |
At the end of the applicable retention period, pkraah will securely delete or irreversibly anonymise personal data in accordance with our data disposal procedures.
As a pkraah member, you hold the following rights in respect of your personal data. pkraah will respond to all valid rights requests within 30 calendar days of receipt. Where a request is complex or numerous, we may extend this period by up to a further 60 days, in which case we will notify you of the extension and the reason for it.
To exercise any of the rights listed above, please contact pkraah's Data Protection team at support@pkraah.bet. Please include your registered account username and a clear description of your request. pkraah may need to verify your identity before processing your request to protect against unauthorised access to your data.
pkraah strictly enforces a minimum age requirement of 21 years for all registered members. The pkraah platform is not directed at, and pkraah does not knowingly collect personal data from, any individual under the age of 21.
If pkraah becomes aware that personal data has been collected from an individual who does not meet the 21+ minimum age requirement, that account will be immediately suspended, the personal data will be deleted as soon as practicable, and any deposits made will be returned in accordance with pkraah's underage account closure procedure.
Age Verification: pkraah applies mandatory age verification to all accounts as part of its KYC process. Providing false date of birth information to circumvent the 21+ age restriction is a serious breach of pkraah's Terms and Conditions and may constitute a criminal offence under applicable law.
pkraah reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform features. When material changes are made to this Privacy Policy, pkraah will notify registered members by email to the address associated with their account, and will update the effective date displayed at the top of this page.
We encourage you to review this Privacy Policy periodically to stay informed about how pkraah protects your personal data. Your continued use of the pkraah platform following notification of material changes constitutes your acknowledgement of the updated policy.
Where a proposed change to this Privacy Policy requires your consent under applicable law — for example, a new processing purpose based on consent — pkraah will seek that consent from you separately before the new processing begins.
Previous versions of the pkraah Privacy Policy are available upon request. Contact our Data Protection team at the details in Section 13 if you require an archived version.
If you have any questions, concerns, or requests relating to this Privacy Policy or to pkraah's handling of your personal data, please contact our Data Protection team using the details below. We aim to acknowledge all privacy-related enquiries within 2 business days and to resolve them within 30 calendar days.
If you believe pkraah has not handled your personal data in accordance with this Privacy Policy or applicable data protection law, you have the right to lodge a complaint. pkraah asks that you contact our Data Protection team in the first instance so that we have the opportunity to investigate and resolve your concern directly.
If you are not satisfied with pkraah's response to your complaint, or if you believe your concern has not been adequately addressed, you may escalate your complaint to the relevant data protection supervisory authority in your jurisdiction, or to pkraah's licensing authority as applicable.
pkraah is committed to responsible gaming and player wellbeing. If you have concerns about your gaming behaviour or wish to access self-exclusion, deposit limit, or cooling-off tools, please visit our Responsible Gaming page. Responsible gaming requests are handled with full confidentiality and are processed separately from standard account support queues.
Join pkraah Today
pkraah offers cricket betting, live casino, PSL specials, slots, Rummy, and Monster Plinko — all in one place. Your data is protected, your account is secure, and your privacy is our priority.